Items looking a bit chewed up?
Bark!
Our refund policy – 100% satisfaction guarantee!
We hope that you love our products as much as we do, but if for any reason you wish to return a product(s) for a full refund, please follow the simple steps below to do so.
Faulty or damaged on delivery items:
We take extra care when packaging and posting our product(s) out to you so hopefully they always arrive in perfect condition. If there is anything wrong with your product(s) then please call or email. We will quickly get it replaced free of charge or arrange a full refund which will include the cost of your postage. Whatever works best for you!
Changed your mind?
If you have simply changed your mind, then absolutely no problem! We have made returning your product(s) back to us as simple and as easy as we can. Simply re-package the product(s), complete and include the returns note and then follow the steps below. Please note that the customer is responsible for the postage costs.
Personalised & Made To Order Items:
Please note that any personalised or made-to-order items are non refundable unless damaged upon arrival.
Simple steps to return your items to us:
- Pack the product in the original packaging and attached the pre-printed address label.
- Take to any Post Office.
- Keep proof of postage for faulty items so we can refund you.
In order for us to process your refund please ensure:
- You return the item within 30 days of the despatch date.
- The product has not been used.
- It is returned in its original packaging.
- You have completed the returns note and sent it back with the product(s)
Once we have processed the returned product(s) we will issue the refund as soon as possible onto the card you used to make the purchase. The refund may take up to 14 working days, but normally happens a lot sooner!
If you have any questions regarding refunds or need any help, then please drop us an email at customerservice@petbaseproducts.com or use the contact form below and we will get back to you as soon as possible.
