Keeping Your Info Safe
Keeping Your Info Safe
Here at PetBase we respect your privacy. This Privacy Policy describes how PetBase Limited (Company Number: 11067311) collects, uses, shares and protects information from and about our customers. It also contains other important privacy disclosures, such as how we may update the policy and how you can contact us.
This Privacy Policy applies to most interactions with our customers, including:
By using PetBase website, you agree to the collection, use and sharing of your information in accordance with this statement. Please take time to read this Privacy Policy carefully and contact us if you have any questions. You can contact us by email customerservice@petbaseproducts.com or write to us at PetBase Limited Unit 11 & 12 Baldock Industrial Estate, London Road, Baldock, Hertfordshire, SG7 6NG.
PetBase is the data controller for the personal information that we collect and use about you. We may collect information that identifies you or that is associated with you in a number of ways, including information you provide to us, information we automatically collect and information we obtain from third parties.
When you use our website or applications (“online services”) we may collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. Web beacons are small electronic images used to help deliver cookies to our website. These beacons do not carry any personal identifiable information and are only used to track the effectiveness of a particular campaign (for example by counting the number of visitors to our web pages). Please visit our Cookie Policy to find out more information on cookies and how to manage your cookie preferences. This information may be used to provide a better-tailored shopping experience, and for market research, data analytics and system administration purposes. For example, we may use this information to determine whether you have visited us before or are new to our website, to store your preferences and settings, to provide sign-in authentication and for compliance with our legal obligations, policies and procedures. We may also use this information to target custom content and ads to you.
We may also use third-party web analytics services in our online services, such as Google analytics. These service providers help us analyse how users use our online services. Information collected as a part of Google Analytics (including your IP address) is automatically sent to Google and Google may place cookies to help with the analysis.
When you call customer services or other phone support lines, we may record audio of the conversations for quality control, training, security and analytics purposes.
We use the information we collect for a variety of reasons such as:
We do not sell, trade or otherwise transfer personally identifiable information to unaffiliated third parties without your consent, except in the following circumstances:
We maintain administrative, technical and physical safeguards designed and intended to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Despite these safeguards, due to the inherent uncertainty in the use of the internet and information systems and the potential for unlawful attacks by third parties, we cannot guarantee that the use of our systems, websites or applications will be completely safe or secure.
We retain information for as long as it is needed or useful to provide and improve our products and services, comply with our legal obligations, resolve disputes and enforce our agreements.
Where applicable, you may manage and amend your preferences regarding how we communicate with you. To be removed from all PetBase: email, telephone and postal mail marketing you may choose from one of the following options:
As an individual you have rights under data protection laws in relation to your personal information these include the right to:
You have the right to complain to the Information Commissioner’s office at www.ico.org.uk which has the powers to enforce compliance with data protection law.
We do not knowingly collect personally identifiable information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information, we ask that a parent or guardian contact us so that the information can be deleted.
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post the new policy on our website and we will indicate at the top of the Privacy Policy when it was last updated.
If you have questions or comments about this Privacy Policy, or if you would like us to update information we have about you, please contact us by email: customerservice@petbaseproducts.com or by writing to PetBase Limited Unit 11 & 12 Baldock Industrial Estate, London Road, Baldock, Hertfordshire SG7 6NG.
We are currently experiencing issues with our emails, so if you have not yet received a response then we will get back to you as soon as we can. Please not all orders are still being received and shipped out. Please accept our apologies for any inconvenience caused. Dismiss