We love to hear from our customers. If you have any suggestions on how we can improve your shopping experience with us, please email customerservice@petbaseproducts.com.

Or visit our contact page here.

We may use the personal information you provide to us for marketing research (including participating in surveys), product analysis and development, sales tracking, or to contact you for marketing or promotional purposes. We may contact you through various media including telephone, post, email, SMS, social media or webchat.

Please note that, we will never sell your personal information or disclose it to any other third party whatsoever.

Our aim is to ensure you have the best experience possible when ordering from our website or using our social media sites. The information collected enables us to process your orders, respond to queries, and enhance your overall experience. Click here for more detail on our privacy policy.

You can keep up to date with everything happening here at PetBase by signing up for our newsletter. The link is at the bottom of the page. This will give you access to our latest promotions, blogs & articles as well as exciting new product launches.

Of course!

If you would rather place an order over the phone. Please call us on 0330 1005375 and one of our customer service team will be able to help you.

If for any reason you would like to change or cancel your order we will do our best to help. Please contact us as soon as possible on 0330 1005375 or email us at customerservice@petbaseproducts.com

We accept most major credit/debit cards including Visa and Mastercard. We also accept payment via PayPal.

If for any reason your order has not been accepted, you will receive an email from us detailing the reasons why.

We take great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. Our website also has a SSL certificate installed which provides secure and encrypted communications to keep your payment data safe.

Standard UK delivery (2-4 working days) is £2.95 and free on orders over £50. If you are in a rush for your order we offer an Express Delivery option (4-6 working days) for £7.95.

If you would like more details regarding delivery then please visit our our delivery page.

Your goods are shipped via the Royal Mail or Hermes Monday to Saturday (excluding bank holidays).

For standard items, UK delivery typically takes around 2-4 working days from dispatch and you will receive an email from us once your order has left us and is on its way to you. We aim to dispatch all standard delivery orders within 2 working days however this is normally much sooner!

If you have selected Express Delivery, your order will be dispatched on the same day (orders placed by 2pm) and should arrive within 1-3 working days.

Unfortunately we do not currently ship outside of the UK, however this is something that we are looking into!

If you are looking to place an order from further afield then drop us an email and we will see if we are able to help.

Sorry we are unable to ship to PO boxes or BFPO.

We offer a 30-day money back guarantee from the date of despatch. Please see our returns page for more details.

If you have simply changed your mind you will be required to pay the return postage costs.  You can find more details on this on our returns page.

To return or exchange an item where we are at fault, we will either refund you or replace your item free of charge. Simply notify us either via email or phone. Repack the item back into the original packaging. Then complete the returns section on the front of your invoice, and send it back to us. Remember to keep your proof of postage/receipt so that we can refund your delivery charges. Click this link to visit our returns page for more details.

We will process the refund due to you as soon as we can and, in any case within 14 days of the day on which the goods have been returned us. Your refund will be credited to the original card you used to make the purchase, unless we have agreed otherwise.