Our ultimate aim here at PetBase HQ is to bring you all the latest pet products and pet gifts from around the world and we work hard to ensure we get your order to you as quickly as possible, at the best price and in the most convenient way.
As we source our products from both the smaller local businesses as well as the larger suppliers, some of your items will be delivered to directly from the supplier. This means that you may receive your order in separate deliveries, however don’t worry as you will only ever pay one delivery cost!
Standard Delivery (3-6 working days)
Free for orders over £50
£2.95 for orders under £50
For standard items, UK delivery typically takes around 2-4 working days from dispatch and you will receive an email from us once your order has left us and is on its way to you. We aim to dispatch all standard delivery orders within 2 working days however this is normally much sooner.
Express Delivery (1-2 working days)
Delivery charge £7.95
Order by 2pm for express delivery
Delivered Monday-Saturday (excluding bank or public holidays)
Please note that personalised and made to order items are not applicable for our express delivery service.
Personalised & Handmade Items:
When it comes to our personalised and handmade items, delivery times vary dependent on the supplier and the item being made.
You can find all of the item specific delivery information of the individual item pages. However if you have any questions then just drop us an email and we will be happy to help!
Unfortunately we do not currently make deliveries outside of the UK, however it is something we are looking into!
If you are looking to order from further afield then drop us an email and we will see if we are able to help.
Unfortunately we are unable to accept orders for delivery to the Scottish Highlands, Shetland Islands, the Channel Islands and British Forces Post Offices (BFPO) at this time.